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Customers feeling heard, even negative ones can translate into opportunities to build loyalty. In fact, of survey respondents see customer service as an important part of brand loyalty and it is often the main reason for switching brands. On the other hand, online comment monitoring is also an opportunity to sample public opinion. What are you doing well? Where do you need to improve? You can prevent further negative feedback by addressing the underlying criticism explaining the situation or correcting the problem. Online Reputation Monitoring Tool Google Alerts is the ultimate online reputation monitoring tool for beginners: best of all it's free.
All you need to do is enter your business name and Latest Mailing Database then you can create an alert that notifies you about your mentions based on your preferences. Of course, you won't see reviews if they don't directly mention your business. But it's a great tool for sampling your overall feedback. As online review monitoring tools go, it is one of the most reliable. The social mentions ratio is more sophisticated and monitors brand mentions across multiple social media platforms. You'll be able to track several different factors: Intensity refers to how likely people are to talk about your brand. of positive mentions to negative mentions. Enthusiasm refers to the likelihood that people will talk about your brand repeatedly.
Reach refers to the number of unique authors talking about your brand. Marketing itself as real-time social media search and analytics, it's a comprehensive tool that runs across all top social media platforms. And, like with , you can set up email alerts to keep you updated on what's going on with your consumers. Reputation is one of the most advanced platforms for monitoring a brand's internet reputation. Unlike other online reputation monitoring tools, monitors multiple review sites.